Frequently asked questions
Practical answers about visits, booking, payment, and what to expect. Don't see your question? Call us or send a note.
What is "health optimization"?
It's medical care aimed at how you function — energy, sleep, body composition, hormones, recovery, and long-term health — rather than only treating illness once it appears. We use labs, body-composition data, and your history to build a plan, then adjust it as results come in.
Do I need a referral?
No. You can book a complimentary consultation directly online or by phone.
Do you offer financing or payment plans?
Yes. Reset You MD partners with Cherry so you can split the cost of treatment into monthly payments. Applying takes about 60 seconds, uses a soft credit check that does not impact your credit score, and shows you the plans you qualify for — including 0% APR options for qualifying applicants. See our Financing page for details.
What happens at my first visit?
A focused conversation about your goals, symptoms, and history with our team. Depending on your needs, we may order labs or body-composition testing, and some services (IV therapy, aesthetics, facials) can often be scheduled right away.
Do you accept insurance?
Reset You MD accepts cash and all major credit cards; we do not accept checks. For questions about insurance, HSA/FSA, or pricing for a specific service, please call us before your visit.
How do I book?
Book online through our secure scheduling system, or call (407) 987-3274 during office hours.
What is your cancellation policy?
We ask for at least 24 hours' notice to cancel or reschedule so we can offer the time to another patient.
Can I send my medical history through the website?
Please don't. This website doesn't collect or store protected health information. Clinical intake happens through our separate, secure booking and records system.
Are there age requirements?
Requirements vary by service. Please call us to confirm eligibility for a specific treatment.
Do you offer memberships?
Yes — Premium Tox, Reset Premium, and Reset Platinum. See the Memberships page for details, and ask our team for the current agreement before enrolling.
Are your treatments safe?
Every treatment we offer has benefits and risks, which is why we begin with a consultation, review your history and medications, and monitor you throughout. Results vary from person to person.
Where are you located?
12107 Stoneybrook W Pkwy, Suite 106, Winter Garden, FL 34787 — serving Winter Garden, Windermere, Horizon West, Ocoee, Clermont, Dr. Phillips, Hamlin, and Oakland.
Which service should I start with?
If you're not sure, take our two-minute Find a Starting Point quiz, or simply book a complimentary consultation and we'll help you decide.
Your first visit starts with a conversation.
Book a complimentary consultation online in under a minute, or call us — we're happy to help you choose a starting point.
THE PATIENT AND ANY OTHER PERSON RESPONSIBLE FOR PAYMENT HAS A RIGHT TO REFUSE TO PAY, CANCEL PAYMENT, OR BE REIMBURSED FOR PAYMENT FOR ANY OTHER SERVICE, EXAMINATION, OR TREATMENT THAT IS PERFORMED AS A RESULT OF AND WITHIN 72 HOURS OF RESPONDING TO THE ADVERTISEMENT FOR THE FREE, DISCOUNTED FEE, OR REDUCED FEE SERVICE, EXAMINATION, OR TREATMENT.